Paying on the Balustrader website is fast, straightforward, and completely secure. We’ve partnered with South Africa’s most trusted payment gateways to ensure your transaction is protected at every step — and your card details are never stored on our website.

Our Accepted Payment Methods

We currently accept payment through the following trusted South African payment platforms:

Bob Pay

Bob Pay is a South African payment solution that allows you to pay directly from your bank account using instant EFT, as well as by card. Bob Pay uses bank-level encryption and secure redirects, meaning your payment is processed entirely within a secure environment. It’s fast, reliable, and widely used across South African e-commerce.

  • Instant EFT — pay directly from your bank account in real time.
  • Card payments supported.
  • Secure, encrypted transactions.
  • Confirmation is immediate, allowing your order to be processed without delay.

PayFast

PayFast is one of South Africa’s leading and most established online payment gateways, trusted by thousands of South African businesses and millions of shoppers. PayFast supports a wide range of payment methods and is fully PCI-DSS compliant — the international gold standard for online payment security.

  • Credit and debit card payments (Visa & Mastercard).
  • Instant EFT via major South African banks.
  • PCI-DSS Level 1 compliant — the highest level of payment security certification.
  • All transactions are encrypted using industry-standard SSL technology.
  • PayFast is regulated and operates in full compliance with South African financial legislation.

YOCO

YOCO is a trusted South African fintech company specialising in secure card payment processing for businesses. YOCO provides a seamless, modern checkout experience and is fully compliant with international payment security standards.

  • Credit and debit card payments (Visa & Mastercard).
  • Fast, secure card processing.
  • PCI-DSS compliant payment environment.
  • Used by thousands of South African businesses.

Your Card Details Are Never Stored on Our Website

Balustrader does not store, retain, or have access to your full card number, CVV, or any sensitive payment credentials at any point. When you pay by card or EFT, you are securely redirected to the respective payment gateway (Bob Pay, PayFast, or YOCO) to complete your transaction.

This means your payment details are handled entirely by the payment provider — not by us. Once the transaction is complete, you are returned to our website with a confirmation of your order. We receive only a transaction confirmation, not your card details.

How Your Payment Is Secured

All three of our payment partners employ rigorous security measures to protect your financial information:

🔒  SSL Encryption — All payment pages use 256-bit SSL (Secure Socket Layer) encryption — the same technology used by major banks.

✅  PCI-DSS Compliance — Our payment gateways meet or exceed the Payment Card Industry Data Security Standard (PCI-DSS), ensuring your card data is handled to the highest international security standards.

🔁  Secure Redirects — You are redirected to a fully secure payment environment to complete your transaction — your details never pass through our website.

🛡️  Fraud Prevention — Our payment partners employ advanced fraud detection and prevention tools to monitor and protect transactions in real time.

🏦  No Card Storage — Balustrader does not store any card numbers, CVV codes, or sensitive payment credentials on our website or servers — ever.

Payment Confirmation & Order Processing

Once your payment has been successfully processed, you will receive an automated order confirmation email from Balustrader. This confirms that your payment has been received and your order has entered our manufacturing and preparation queue.

Please note: orders are only processed once payment has been confirmed. If you do not receive a confirmation email within 30 minutes of completing your payment, please check your spam/junk folder — or contact us directly so we can verify your order status.

Payment Failures & Declined Transactions

If your payment is declined or fails at checkout, please try the following:

  • Ensure your card details have been entered correctly.
  • Check that your card is enabled for online transactions (contact your bank if unsure).
  • Try an alternative payment method (e.g. instant EFT instead of card).
  • Check that your available balance or credit limit is sufficient.
  • If the problem persists, contact us and we will assist you in completing your order.

We do not charge any fees for failed or declined payment attempts.

Pricing & Currency

All prices on the Balustrader website are displayed in South African Rand (ZAR) and include VAT where stated. Payments are processed in ZAR only. We do not currently accept payments in foreign currencies.

Receipts & Invoices

A digital order confirmation is sent to your email address immediately upon successful payment. If you require a formal VAT invoice for your records or for business purposes, please contact us with your order number and we will issue one promptly.

Contact Us

If you have any questions, please don’t hesitate to get in touch with our team.

📧  Email: sales@balustrader.co.za
📞  Phone / WhatsApp: +27 64 044 1440
🌐  Website: www.balustrader.co.za
📍  Showroom: Cape Town

Business hours: Monday – Friday, 08:00 – 17:00 (SAST)